Helping Nonprofit Leaders Transform Conflict

Leadership Coach and Mediator

Packing up is never easy, I know, but I have to go

With my red marker, I write E8 on the top, short, and long sides of my moving box. In my notebook, I write down the number and exact contents: coaching, personal development, and psychology books.

It seems such a simple idea, but it would never have crossed my mind. I saw my friend do it when I helped her move three months ago. And mèn, I love knowing where my precious box from St. Petersburg, my party stuff, and my Rummikub game is.

My husband suggests stacking the books in two columns on opposite sides of the box. That way you reinforce the corners and increase the strength of the box, avoiding total collapse in the middle of the move. I flunked science in high school, so that’s a great tip.

The New York Times quotes therapists and psychologists who share that moving is an intensely emotional experience: “It is filled with symbolism, the hope for new beginnings, crushing disappointments, loss, anxiety, and fear.”

I agree 100%. But packing and moving together makes it 200% easier. You can look at the challenges from multiple angles, build on each other’s ideas, and hold space for all the feelings that come up in the move.

Other things are easier too when you share the experience. The one thing that the participants in my Leadership Circle love the most is realizing that they are not alone in their struggles and challenges.

These are some of the issues that they have in common:

  • The overwhelm of facing the constant pressure of taking care of your team and moving the agency forward, sometimes waking up in the middle of the night to finish up,
  • How to deal with conflict within your team, or with your supervisor,
  • Grieving the loss of colleagues who you got close to,
  • How to balance being a professional and having feelings on the job,
  • Create support systems for your team so they don’t get burned out by trying to save the world.

You might have different ones. But I’m pretty sure that there are others like you who struggle with it.

In the first week of May, we start a new circle. Six bi-weekly sessions. Are you a person who contributes to others?

Schedule your free discovery session to talk through how you could help other nonprofit leaders.

P.S. Read the New York Times article about the psychology of moving.

P.P.S. This weekend we are moving into our new home, two houses down the block. But you can still reach out to me by phone and email: 512-589-0482 | elly@ellyvanlaar.com.

Here’s one good reason to blame and bitch as much as you want

Our lease won’t be renewed. By April 30, we have to move out of the home we’ve lived in for the last seven and a half years.

My mind goes into overdrive and is bombed with angry thoughts, judgments, blame, and enemy images about the whole situation. Feelings of shame volunteer as the red button for a nuclear missile, ready to destroy whatever is in the way.

Despite 11 years of practicing mindfulness, my loving-kindness for our shared humanity flies out the window like a white balloon trying to defend itself against the missile.

I bitch, blame, and complain with my younger sister. And my older sister. With my best friend. And another best friend. My neighbors. My mindfulness community.

It’s a soap opera of jackal shows, as Marshall Rosenberg would call it. He used jackal puppets to represent that part of ourselves that thinks, speaks, or acts in ways that disconnect us from our awareness of our feelings and needs, as well as the feelings and needs of others.

The jackal doesn’t have a lot of empathy for others nor for ourselves. It rather points out what’s wrong with everyone. It divides the world into good guys and bad ones, victims and perpetrators. Usually, the jackal places us in the first camp, but not always.

To symbolize empathy, Marshall Rosenberg used the giraffe. With its big heart, it has the capacity to love everyone. And its long neck helps it to see the beautiful, universal, human needs of everyone.

But sometimes jackals are all we have. If they take over the stage of our mind, we need giraffes in the audience to translate the bitching, blaming, and complaining into precious, beautiful, universal, human needs.

Fortunately, my family and friends are up for the challenge. And with each conversation, my jackals relax. They are being heard for their precious needs in their tragic expression of unmet needs. The threat of a local nuclear war dissipates.

When we see and accept the needs in our bitching, blaming, and complaining, we can make requests of ourselves or others. And requests have a higher likelihood to get people excited to meet those needs than guilt-tripping, blaming, or shaming them.

If you have your own jackal show running on Broadway, you want to sell tickets to a giraffe audience that can translate your script about what’s wrong with everyone into a script about what would make your life more beautiful.

But pay attention! Some jackals dress up like giraffes and instead of offering empathy, they offer sympathy, one-upping, commiserating, consoling, or advising.

That’s why we start each Leadership Circle for Nonprofit Leaders by agreeing that we bring giraffes to empathize.

After all, we don’t want to blow up our theater by feeding angry thoughts, judgments, blame, enemy images, and shame till they explode.

In the first week of May, we start a new circle. Six bi-weekly sessions, max eight participants.

Schedule your free discovery session to check that your giraffes follow our dress code.

Marshall Rosenberg is the founder of Nonviolent Communication. Watch this video in which he explains the jackal show.

Our lease won’t be renewed. By April 30, we have to move out of the home we’ve lived in for the last seven and a half years.

My mind goes into overdrive and is bombed with angry thoughts, judgments, blame, and enemy images about the whole situation. Feelings of shame volunteer as the red button for a nuclear missile, ready to destroy whatever is in the way.

Despite 11 years of practicing mindfulness, my loving-kindness for our shared humanity flies out the window like a white balloon trying to defend itself against the missile.

I bitch, blame, and complain with my younger sister. And my older sister. With my best friend. And another best friend. My neighbors. My mindfulness community.

It’s a soap opera of jackal shows, as Marshall Rosenberg would call it. He used jackal puppets to represent that part of ourselves that thinks, speaks, or acts in ways that disconnect us from our awareness of our feelings and needs, as well as the feelings and needs of others.

The jackal doesn’t have a lot of empathy for others nor for ourselves. It rather points out what’s wrong with everyone. It divides the world into good guys and bad ones, victims and perpetrators. Usually, the jackal places us in the first camp, but not always.

To symbolize empathy, Marshall Rosenberg used the giraffe. With its big heart, it has the capacity to love everyone. And its long neck helps it to see the beautiful, universal, human needs of everyone.

But sometimes jackals are all we have. If they take over the stage of our mind, we need giraffes in the audience to translate the bitching, blaming, and complaining into precious, beautiful, universal, human needs.

Fortunately, my family and friends are up for the challenge. And with each conversation, my jackals relax. They are being heard for their precious needs in their tragic expression of unmet needs. The threat of a local nuclear war dissipates.

When we see and accept the needs in our bitching, blaming, and complaining, we can make requests of ourselves or others. And requests have a higher likelihood to get people excited to meet those needs than guilt-tripping, blaming, or shaming them.

If you have your own jackal show running on Broadway, you want to sell tickets to a giraffe audience that can translate your script about what’s wrong with everyone into a script about what would make your life more beautiful.

But pay attention! Some jackals dress up like giraffes and instead of offering empathy, they offer sympathy, one-upping, commiserating, consoling, or advising.

That’s why we start each Leadership Circle for Nonprofit Leaders by agreeing that we bring giraffes to empathize.

After all, we don’t want to blow up our theater by feeding angry thoughts, judgments, blame, enemy images, and shame till they explode.

In the first week of May, we start a new circle. Six bi-weekly sessions, max eight participants.

Schedule your free discovery session to check that your giraffes follow our dress code.

Marshall Rosenberg is the founder of Nonviolent Communication. Watch this video in which he explains the jackal show.

Our lease won’t be renewed. By April 30, we have to move out of the home we’ve lived in for the last seven and a half years.

My mind goes into overdrive and is bombed with angry thoughts, judgments, blame, and enemy images about the whole situation. Feelings of shame volunteer as the red button for a nuclear missile, ready to destroy whatever is in the way.

Despite 11 years of practicing mindfulness, my loving-kindness for our shared humanity flies out the window like a white balloon trying to defend itself against the missile.

I bitch, blame, and complain with my younger sister. And my older sister. With my best friend. And another best friend. My neighbors. My mindfulness community.

It’s a soap opera of jackal shows, as Marshall Rosenberg would call it. He used jackal puppets to represent that part of ourselves that thinks, speaks, or acts in ways that disconnect us from our awareness of our feelings and needs, as well as the feelings and needs of others.

The jackal doesn’t have a lot of empathy for others nor for ourselves. It rather points out what’s wrong with everyone. It divides the world into good guys and bad ones, victims and perpetrators. Usually, the jackal places us in the first camp, but not always.

To symbolize empathy, Marshall Rosenberg used the giraffe. With its big heart, it has the capacity to love everyone. And its long neck helps it to see the beautiful, universal, human needs of everyone.

But sometimes jackals are all we have. If they take over the stage of our mind, we need giraffes in the audience to translate the bitching, blaming, and complaining into precious, beautiful, universal, human needs.

Fortunately, my family and friends are up for the challenge. And with each conversation, my jackals relax. They are being heard for their precious needs in their tragic expression of unmet needs. The threat of a local nuclear war dissipates.

When we see and accept the needs in our bitching, blaming, and complaining, we can make requests of ourselves or others. And requests have a higher likelihood to get people excited to meet those needs than guilt-tripping, blaming, or shaming them.

If you have your own jackal show running on Broadway, you want to sell tickets to a giraffe audience that can translate your script about what’s wrong with everyone into a script about what would make your life more beautiful.

But pay attention! Some jackals dress up like giraffes and instead of offering empathy, they offer sympathy, one-upping, commiserating, consoling, or advising.

That’s why we start each Leadership Circle for Nonprofit Leaders by agreeing that we bring giraffes to empathize.

After all, we don’t want to blow up our theater by feeding angry thoughts, judgments, blame, enemy images, and shame till they explode.

In the first week of May, we start a new circle. Six bi-weekly sessions, max eight participants.

Schedule your free discovery session to check that your giraffes follow our dress code.

Marshall Rosenberg is the founder of Nonviolent Communication. Watch this video in which he explains the jackal show.

Our lease won’t be renewed. By April 30, we have to move out of the home we’ve lived in for the last seven and a half years.

My mind goes into overdrive and is bombed with angry thoughts, judgments, blame, and enemy images about the whole situation. Feelings of shame volunteer as the red button for a nuclear missile, ready to destroy whatever is in the way.

Despite 11 years of practicing mindfulness, my loving-kindness for our shared humanity flies out the window like a white balloon trying to defend itself against the missile.

I bitch, blame, and complain with my younger sister. And my older sister. With my best friend. And another best friend. My neighbors. My mindfulness community.

It’s a soap opera of jackal shows, as Marshall Rosenberg would call it. He used jackal puppets to represent that part of ourselves that thinks, speaks, or acts in ways that disconnect us from our awareness of our feelings and needs, as well as the feelings and needs of others.

The jackal doesn’t have a lot of empathy for others nor for ourselves. It rather points out what’s wrong with everyone. It divides the world into good guys and bad ones, victims and perpetrators. Usually, the jackal places us in the first camp, but not always.

To symbolize empathy, Marshall Rosenberg used the giraffe. With its big heart, it has the capacity to love everyone. And its long neck helps it to see the beautiful, universal, human needs of everyone.

But sometimes jackals are all we have. If they take over the stage of our mind, we need giraffes in the audience to translate the bitching, blaming, and complaining into precious, beautiful, universal, human needs.

Fortunately, my family and friends are up for the challenge. And with each conversation, my jackals relax. They are being heard for their precious needs in their tragic expression of unmet needs. The threat of a local nuclear war dissipates.

When we see and accept the needs in our bitching, blaming, and complaining, we can make requests of ourselves or others. And requests have a higher likelihood to get people excited to meet those needs than guilt-tripping, blaming, or shaming them.

If you have your own jackal show running on Broadway, you want to sell tickets to a giraffe audience that can translate your script about what’s wrong with everyone into a script about what would make your life more beautiful.

But pay attention! Some jackals dress up like giraffes and instead of offering empathy, they offer sympathy, one-upping, commiserating, consoling, or advising.

That’s why we start each Leadership Circle for Nonprofit Leaders by agreeing that we bring giraffes to empathize.

After all, we don’t want to blow up our theater by feeding angry thoughts, judgments, blame, enemy images, and shame till they explode.

In the first week of May, we start a new circle. Six bi-weekly sessions, max eight participants.

Schedule your free discovery session to check that your giraffes follow our dress code.

Marshall Rosenberg is the founder of Nonviolent Communication. Watch this video in which he explains the jackal show.

Our lease won’t be renewed. By April 30, we have to move out of the home we’ve lived in for the last seven and a half years.

My mind goes into overdrive and is bombed with angry thoughts, judgments, blame, and enemy images about the whole situation. Feelings of shame volunteer as the red button for a nuclear missile, ready to destroy whatever is in the way.

Despite 11 years of practicing mindfulness, my loving-kindness for our shared humanity flies out the window like a white balloon trying to defend itself against the missile.

I bitch, blame, and complain with my younger sister. And my older sister. With my best friend. And another best friend. My neighbors. My mindfulness community.

It’s a soap opera of jackal shows, as Marshall Rosenberg would call it. He used jackal puppets to represent that part of ourselves that thinks, speaks, or acts in ways that disconnect us from our awareness of our feelings and needs, as well as the feelings and needs of others.

The jackal doesn’t have a lot of empathy for others nor for ourselves. It rather points out what’s wrong with everyone. It divides the world into good guys and bad ones, victims and perpetrators. Usually, the jackal places us in the first camp, but not always.

To symbolize empathy, Marshall Rosenberg used the giraffe. With its big heart, it has the capacity to love everyone. And its long neck helps it to see the beautiful, universal, human needs of everyone.

But sometimes jackals are all we have. If they take over the stage of our mind, we need giraffes in the audience to translate the bitching, blaming, and complaining into precious, beautiful, universal, human needs.

Fortunately, my family and friends are up for the challenge. And with each conversation, my jackals relax. They are being heard for their precious needs in their tragic expression of unmet needs. The threat of a local nuclear war dissipates.

When we see and accept the needs in our bitching, blaming, and complaining, we can make requests of ourselves or others. And requests have a higher likelihood to get people excited to meet those needs than guilt-tripping, blaming, or shaming them.

If you have your own jackal show running on Broadway, you want to sell tickets to a giraffe audience that can translate your script about what’s wrong with everyone into a script about what would make your life more beautiful.

But pay attention! Some jackals dress up like giraffes and instead of offering empathy, they offer sympathy, one-upping, commiserating, consoling, or advising.

That’s why we start each Leadership Circle for Nonprofit Leaders by agreeing that we bring giraffes to empathize.

After all, we don’t want to blow up our theater by feeding angry thoughts, judgments, blame, enemy images, and shame till they explode.

In the first week of May, we start a new circle. Six bi-weekly sessions, max eight participants.

Schedule your free discovery session to check that your giraffes follow our dress code.

Marshall Rosenberg is the founder of Nonviolent Communication. Watch this video in which he explains the jackal show.

Our lease won’t be renewed. By April 30, we have to move out of the home we’ve lived in for the last seven and a half years.

My mind goes into overdrive and is bombed with angry thoughts, judgments, blame, and enemy images about the whole situation. Feelings of shame volunteer as the red button for a nuclear missile, ready to destroy whatever is in the way.

Despite 11 years of practicing mindfulness, my loving-kindness for our shared humanity flies out the window like a white balloon trying to defend itself against the missile.

I bitch, blame, and complain with my younger sister. And my older sister. With my best friend. And another best friend. My neighbors. My mindfulness community.

It’s a soap opera of jackal shows, as Marshall Rosenberg would call it. He used jackal puppets to represent that part of ourselves that thinks, speaks, or acts in ways that disconnect us from our awareness of our feelings and needs, as well as the feelings and needs of others.

The jackal doesn’t have a lot of empathy for others nor for ourselves. It rather points out what’s wrong with everyone. It divides the world into good guys and bad ones, victims and perpetrators. Usually, the jackal places us in the first camp, but not always.

To symbolize empathy, Marshall Rosenberg used the giraffe. With its big heart, it has the capacity to love everyone. And its long neck helps it to see the beautiful, universal, human needs of everyone.

But sometimes jackals are all we have. If they take over the stage of our mind, we need giraffes in the audience to translate the bitching, blaming, and complaining into precious, beautiful, universal, human needs.

Fortunately, my family and friends are up for the challenge. And with each conversation, my jackals relax. They are being heard for their precious needs in their tragic expression of unmet needs. The threat of a local nuclear war dissipates.

When we see and accept the needs in our bitching, blaming, and complaining, we can make requests of ourselves or others. And requests have a higher likelihood to get people excited to meet those needs than guilt-tripping, blaming, or shaming them.

If you have your own jackal show running on Broadway, you want to sell tickets to a giraffe audience that can translate your script about what’s wrong with everyone into a script about what would make your life more beautiful.

But pay attention! Some jackals dress up like giraffes and instead of offering empathy, they offer sympathy, one-upping, commiserating, consoling, or advising.

That’s why we start each Leadership Circle for Nonprofit Leaders by agreeing that we bring giraffes to empathize.

After all, we don’t want to blow up our theater by feeding angry thoughts, judgments, blame, enemy images, and shame till they explode.

In the first week of May, we start a new circle. Six bi-weekly sessions, max eight participants.

Schedule your free discovery session to check that your giraffes follow our dress code.

Marshall Rosenberg is the founder of Nonviolent Communication. Watch this video in which he explains the jackal show.

What you need to not get confused about the direction you’re taking

I am wandering around Houston airport looking for signs that I am at the right gate for my connecting flight to Amsterdam. I can’t find any. Nor anyone at the help desk.

I feel confused and start to feel anxious. If I am at the wrong gate, I will miss my flight and be too late at Schiphol to help my parents fly out to the Canary Islands.

What should I do? Run back to the main hall and confirm that I was at the right place, which diminishes my chance that I can run back in time to board? Or stay here and risk that I should have been somewhere else?

As I am thinking through the probabilities of my choices, I see a flock of people dressed in the typical KLM Dutch royal blue move toward me. I run up to them to get details about my flight departure. “Yes, you are at the right gate. We’re gonna board the Amsterdam flight in 10 minutes.”

Phew.  And so it is that I can help my parents fly out to La Palma, for what might be their last stay in the village they have visited in the last 13 years. With all the Covid-protocols, walkers, and physical challenges they are facing, I doubt they could have made the trip without me.

This is the power of social proof Robert Cialdini talks about. When we have to make decisions in ambiguous situations, we use the social cues of those around us to choose what to do.

Social proof is very effective when we don’t want to waste hours figuring out our next step, especially not when we can’t afford to make big mistakes or deviate from what is working in similar situations.

But social proof has a catch.

It can be harmful when you compare yourself to a dissimilar group of people. Then you might end up making decisions that don’t support your needs and values.

That’s why the leadership circles I facilitate are for nonprofit leaders only, especially everyone in middle and upper management, including the C-suite.

There are enough circles where nonprofit leaders are mixed with for-profit leaders. Other circles are specifically geared toward the CEOs of nonprofits.

But there are very few, if any, for middle and upper management. Even though they face their own challenges and would love to be able to talk with peers who have been in similar situations.

Current participants value realizing that they are not alone with their struggles. Listening to their peers, they get ideas about how to inspire their team to communicate openly and collaborate productively with them, or ask for help and listen to feedback.

If you want some reassurance that you are flying out in the right direction, your blue fleet is right around the corner.

We start a second leadership circle in May. Six meetings in 12 weeks, with socials and empathy pairs in between. You want to board that group? You can book your ticket by talking with me first.

Schedule your free discovery session.

This is how hairspray in your armpit can help with your sense of community

I’m getting ready for my first in-person meeting with my fellow mediators since the start of the Covid-lockdown in 2020.

Meeting in person requires a different prep than meeting on Zoom or with a mask. No garlicky hummus for breakfast. Flossing my teeth to remove celery leftovers. Ironing my skirt.

And putting on deodorant to prevent yucky body odors. I haven’t used the deodorant in a while as I’ve been home most of the time. So I feel surprised that it smells like my hairspray.

I don’t think much of it, till I’m on my bike. All of a sudden I realize that it is hairspray. On my last trip I had filled the travel bottle, that I normally fill with deodorant, with hairspray.

In my eagerness to be on time, I didn’t pay attention. I was too excited to finally see my friends in their fullness and not just as two-dimensional faces in a square box.

Fortunately, the bike ride is only five minutes and it’s barely 80 degrees. Not enough to trigger a sweat, so the deodorant wouldn’t have made much of an impact.

What does make an impact are the smiles, hugs, “Hey, can you pass the pizza”, and talking and laughing with the people left and right of me.

Meeting in person is so much richer than virtually. It’s easier to use our sight and hearing to understand someone’s experience. We can convey closeness by handshakes and hugs. We see our shared humanity when we pass the bowl of chocolate around.

That’s why the second leadership circle for nonprofit leaders will be in person too. We start in the first week of May.

Current participants appreciate the warmth and closeness that comes from being in physical proximity and value the community-building component.

They find relief in hearing that they are not alone and that their peers are experiencing the same challenges as they do. Seeing the common threads in those challenges inspires fresh perspectives. They value a sense of peace, knowing that others are struggling with similar issues.

Now, this is not for everyone. For one, this circle is only for nonprofit leaders in middle or upper management. For two, it takes the right personality to get something out of this type of group.

That’s why you can schedule a free discovery session to see if you have that kind of personality.

Schedule your free discovery session.

P.S. I might bring vegan pizza to the first meeting. And I promise that I will use the right deodorant.

What does a birdfeeder have to do with being a leader?

Birdfeeders are great for attracting birds. With the right type of bird seeds, you get Northern cardinals, house finches, sparrows, American robins, Carolina chickadees, Carolina wrens, cedar waxwings, eastern phoebes, orange-crowned warblers, red-bellied woodpeckers, and yellow-rumped warblers.

Don’t think I’m some kind of bird wizard. I just use the Audubon app to identify my visitors by putting in their color, size, feeding behavior, and range of habitat.

I love the hussle and bussle around the birdfeeder. The live stream of bird interactions, altercations, hierarchy, courtship, and mentoring of adolescents is quite addictive.

When nothing is going on, I read the Audubon magazine to satisfy my bird craving.

As a result, I now know that the black-capped petrel’s habitat is the open ocean in the West Indies. It nests around steep forested cliffs. It used to nest in burrows on the level ground till exotic predators were introduced on their islands.

And I read about the dangers of birdfeeders. If you don’t clean them regularly enough, they collect molds that are toxic for birds. Shocked, I rush outside to take it down and clean it.

I never realized that the right kind of seeds is not enough to keep birds happy. If I hadn’t stumbled upon this article, I would never have known how unconscious I was of my own incompetence.

And I would never have become consciously competent if I hadn’t read their suggestions about birdfeeder cleaning.

Are you, too, unconscious of your incompetence? If it is about birdfeeders, you can click on the link to the Audubon website at the bottom of this email.

But if you suspect you have areas in your leadership role where you are unconscious of your incompetence, you need something else.

You can read a book about leadership, like The Fifth Discipline by Peter Senge. You can explore your enemy images with Byron Katie’s Judge Your Neighbor worksheet. And you can seek feedback from your peers.

In my leadership circle for nonprofit leaders, you come together with five to seven other leaders. You share your struggles and wins. And you can ask them for feedback on your actions.

You might cringe thinking about receiving feedback because so often it is critical and judgmental, pointing out all your mistakes and faults.

No worries, in the leadership circles we agree that we respond more like the Audubon magazine: observational, informative, and empowering.

Participants in my current circle find reassurance that they are not the only ones struggling. They feel inspired hearing how their buddies deal with those challenges. And they value the feedback that helps them be the kind of leader that attracts the right team members and keeps them safe.

Schedule your free discovery session to explore how the circle might help you become more consciously competent.

And this is the Audubon website. Be careful, you might get hooked!