I am on a video call with my business marketing training group. The trainer presents his material. Above the main screen are the initials of the participants.
I feel disappointed that I am the only one with a camera on. Seeing the faces of the others would bring me more connection.
I am enthralled by the materials that are shared and the questions answered. I am delighted and engaged, I gobble all the info down like a hungry duckling. I watch the slides keenly and carry my laptop around while I am doing chores.
Halfway into the session, the presenter reads a chat from one of the participants. “Tell everyone to turn off their camera, I can see someone on the toilet.”
I think “Poor guy, forgetting to turn off their camera while they do their private business. So embarrassing.” I feel lucky that I have participated in enough webinars to know to turn the camera away or off.
Then I look at the screen with the initials of the participants. And Elly’s happy face…
With a shock, I realize that I have forgotten to turn off the camera, and it is me in the bathroom. I am blushing with shame as I imagine who else sees me pee.
I can’t help and think that nonprofit leaders might end up in similar situations. Hopefully not peeing on Zoom, but experience the gap between what they think they are doing and how others perceive them.
I have heard examples of this. Like a leader who intended to be fair and neutral, and yet gets accused of racial bias.
I have heard about simple intentions to contribute, being received as bossy and interfering.
Leaders who try to balance all needs, and yet choose relationships over honesty and authenticity, unintentionally eroding the trust that issues can be discussed openly.
Or they work hard to help and still hear staff complain about feeling overwhelmed and not getting the support they need.
Lastly I’ve heard a leader report that even though they thought they set clear boundaries about availability, they work 12 hours Monday through Friday and get calls at the weekends.
Instances, where the message sent, is not the message received. Moments where they have to spend extra effort to clean up the confusion and misunderstanding they did not intend to create.
Fortunately, you can learn to be a more effective communicator and increase the chances that how you want to be seen, is how you are perceived.
For all those, who want to learn what to do and not do, I offer a discovery webinar “Effective Communication for Nonprofit Leaders”.
Hear the five biggest mistakes in communication
What to do better while listening to your team members
The 10 words that will improve your requests
Connect to other nonprofit leaders
Get a once-in-a-lifetime offer
See you Tuesday, April 28, 8:00-9:00 am CST on Zoom (and make sure you’re not in the bathroom with your video on….).
This pandemic triggers all kinds of feelings in me: anger, sadness, fear, panic, shame, guilt, and a lot of “shoulds” about how I should help more. These are feelings and thoughts that I am not such a fan of, especially when they come in huge quantities.
I know from reading and listening to Rick Hanson that our brain is wired for the negative. He calls it velcro for the negative. According to him, we need four times more positive than negative input to counterbalance this negativity bias.
So I started a mission to look at all the “positive” conditions for my happiness. And who is a better role model than Julie Andrews playing Maria in the Sound of Music, singing “These are a few of my favorite things”?
Inspired by the lyrics I look at all my favorite things. Like the purple bearded irises in my yard. I planted them in December. And even though I tried to take care of them, they didn’t do much. All the irises in the neighborhood have been blooming like crazy, and mine just stood there as green stalks in the ground.
Until a few weeks ago. Suddenly they started blooming like crazy.
Do you have a similar situation? You think you’re taking care of your supervisees, but they still are overwhelmed and stressed out?
Or you try to empathize with your board, and they just keep telling you that you don’t understand the relevance of the issues at hand?
And even though you want to add value, does your supervisor tell you that your input distracts the team from the main focus?
Or you keep trying to keep a balanced perspective, while you wobble from an angry donor or disappointed stakeholder to the next?.
Whatever your intentions are, maybe you don’t see the results you’re trying to create. No joyful lawn of blooming flowers. Just stalks that seem to stand still.
Join my discovery webinar “Effective Communication for Nonprofit Leaders”.We will address how “resulting” can get in the way of our most excellent choices, intentions, and efforts.
As a result, you might enjoy your connections with those around you, let go of the outcome, focus on what’s at hand, and go to bed rejuvenated after smelling the flowers.
Free webinar “Effective Communication for Nonprofit Leaders”, Tuesday, April 28, 8:00-9:00 am CST.
I am standing on a wobbly, one-legged chair with a wide footing. Its seating is torn up. Basically, a few threads held together on the edges. In the last five years, I have stood on it probably 219 times to unhook the cloth line to reel it in.
I have never lost my balance. I trust I won’t lose it this time either.
Only, today I feel exhausted and I am distracted as I look to the right at a fascinating, exotic bird.
I lose my balance to the left. I fall on the concrete patio. Fortunately, my instincts help me to keep my head and wrists safe. But the rest of my body is not so happy.
I lay on the concrete patio for a couple of seconds, before I manage to get up.
I can barely walk. My hip feels incredibly sore, my knee seems bruised, and my ankle can hardly carry my weight.
I know I need to ask my husband for help. He is a miracle healer of sorts, and I know he can support.
But I don’t want to ask for help. I feel ashamed of my stupidity for being distracted and I struggle with familiar, habitual thoughts that are screaming in my head “I am such a clumsy idiot!”
I feel too embarrassed to take the risk that he will blame or shame me for what I believe is true. Even though I know he won’t, I don’t have the mental and emotional resources and will take even the slightest raising of an eyebrow personally.
I rather hide in my study and suffer in silence.
That is certainly what I would have done in the past.
But this time I remember how much worse bad situations became as a result of silencing and hiding my need for support.
Being the hero he is, he neither blames or shames me. Not even the lifting of an eyebrow. He immediately puts me on the couch and brings me icepacks and blankets. Even a stuffed animal.
I feel relieved.
And I wonder how many others have learned all too well to toughing it out, rather than vulnerably asking for help.
Maybe I am not the only one who would love acceptance of their struggles.
Or feeling overwhelmed trying to get everything done on their to-do list, slugging through 7:00 am-9:00 pm?
Maybe others also have a sense that they are responsible for everything.
And I bet I am not the only one who does so much better working in a supportive environment of trust and honesty.
And just like me, we all can learn to ask for help. Even when we are the cause of our own pain and suffering.
And you don’t need to hit the concrete patio to do so. It’s easier:
Join my free webinar “Effective Communication for Nonprofit Leaders”.
Learn the five biggest mistakes when making requests
See how a vegan gets the best dish in a steakhouse
Shift your paradigm about requests and see them as strengths, not weaknesses
Understand what Santa Claus has to do with getting help
Connect with peers and inspire each other
Memorize ten magic words for constructive requests
As a result, you will be more confident that you can create the collaboration you want, inspire others to support your cause and goals, and transform conflict into collaboration.
Tuesday, April 28, at 8:00-9:00 am. Maximum nine nonprofit leaders.
Contact me with any questions. I am here to support you.
It’s 3:00 am. I am woken up by the sound of a bee. I feel tired, and turn on a light to see if the bee is inside and I need to take it out.
Nope, it is outside, hovering in front of its hive.
My fatigue turns into sadness. An outcast is desperately trying to get back in. Bees are sensitive, smart, and social, so I am sure they have a kind of mechanism to punish members. Ostracizing could certainly be one of them. It’s effective for humans, why wouldn’t it be for bees?
Hanging out on the porch
At 7:00 am no buzz. I feel relieved. Thank God, maybe the bee was accepted back in.
When I tell my husband, he laughs. He tells me that Texan beehives get hot in summer, and sometimes bees hover in front of it to cool off, especially right before dawn. Like hanging out on the porch, before we had air conditioning.
Empathy and Sympathy
With a mixture of amusement and embarrassment, I realize I confused empathy with sympathy.
I thought I was respectfully understanding what the bee was experiencing, as if I was walking in its shoes (flying in its wings?). Instead, I was sympathizing: not walking in its shoes, but running away with them, and thinking they were mine. I was superimposing my experience of fitting in, as a lens to look at its experience. Because I was ostracized as a six-year-old, and stood apart, doesn’t mean that others who stand apart, are being ostracized. Probably not this particular bee.
Empathy is not better than sympathy
It’s just different. Empathy helps to respectfully understand someone else’s experience. Sympathy is more about creating closeness by sharing our own experience: “I think I know what you’re talking about since I think I’ve been in a similar situation.”
And since our situation can be different from theirs, sympathy can create as much confusion as understanding. It shifts the focus to us, instead of maintaining it on our partner. It’s more about being understood than understanding.
If you want to understand your team members, empathy is your tool. When you listen for and accept their reality as is, without imposing your lens on it, you can more effectively help (or empower) them resolve whatever issue they’re talking about.
With empathy I could have provided shade for the beehive. With sympathy I would try to mediate between the bee community and this single bee (if there is even such a thing as bee mediation).
Empathy can be learned
For some of us empathy may not be our go-to strategy when we listen. We may “react, before reflect”. If you want to learn to “reflect, before react”, I’m your girl. We can work on specific tools and skills to support you be the team leader you want to be. I’m sure you can learn to be more effective, create better results, and go home fulfilled and satisfied.
Get these fun, max-500-words stories directly in your mail box! Just sit back, relax and wait for them to appear. Read them in your bathroom, while waiting for the bus, or standing in line. Sign up here.
Don’t think you know what people are talking about
Even if you’re absolutely sure you understand the words they’re saying, those words can have a very different meaning to them than to you. “Well, how is that important?”, you might ask. Let me tell you a short story.
Last week, I was camping. When I checked in, I received a green reservation card “to clip on the pole”. I felt confused about how to do that. The poles of my tent are round and on the inside of the outside layer, so I how can I clip that card on the pole?
Eventually, I decide to shove the card under my ground cloth and trust they will find it, if they want to check my reservation.
The next day, new campers arrive. As I walk to my tent, I see those same green reservation cards. Clipped on the pole. But not the pole I thought the registration lady was talking about. Nope. The pole at the entrance of their camping spot. With two clippers. And the number of their site. Never even thought of looking at that pole. Let alone check how to clip my card on it.
Same word, different meaning
It dawns on me that even a simple word like pole, has a different meaning to the registration lady than to me. And because the meaning seemed so obvious to me, it never occurred to me to ask questions what she meant with it. As a result, I got confused and couldn’t implement what she was asking me to do.
This was a pretty innocuous misunderstanding with no consequences. And we can all think of situations, where the consequences can be more harmful.
When someone is calling you a jerk, you’ll probably get defensive. You either withdraw or turn against them. You disconnect or you call them names, or worse. As a result, conflict lies around the corner.
Reflect, before react
The solution is to reflect, before we react. You either literally use their words, or ask about their meaning. “You want me to clip this card to my tent pole?” (“du-uh, no, silly, the pole at the entrance of your tent spot”). “What do you mean when you say I’m a jerk?”.
In the reflection of their words they have a chance to self-connect and check if they’re expressing themselves in the way they want to be heard. Sometimes people realize they mean something different, when they hear their words reflected back.
And reflecting gives you a chance to take a deep breath, calm yourself down, and connect to your values, before you react.
Sounds simple, doesn’t it? Well, I can tell you from more than 11 years of practice it isn’t. We need sincere dedication and perseverance to make this a daily habit.
I handed off the parenting group to Kayla Rose Yoder, one of my students in Nonviolent Communication and a dedicated mom who I deeply admire for the level of unconditional respect for and support of her three year old.
She starts Tuesday, April 23. She asks $195 for the whole series. Contact Kayla with any questions.
It is Jugglefest and Noah offers a workshop big-ball-balancing. I’m curious enough to watch others do it, but too terrified to try it myself. At age 12, I do a head roll and land on my neck. I can’t breathe or move for minutes and think I am gonna die. I don’t, but I never completely overcome the fear for acrobatic stunts.
But now Noah is here. He tells me how to get up on the ball and extends his hand. His presence helps me take a risk and go way beyond my comfort zone. I trust that even though I might hurt myself, I won’t harm myself.
I realize that when we have the support we need, we can do things we never thought ourselves capable of.We can expand our self-limiting beliefs and do things that fear keeps pushing off to the back burner of our aspirations. Those Big Hairy Audacious Goals come within arms reach with enough support.
We might fail at reaching them -even more than once- but we learn from the failure, not die from it.
Having needs doesn’t mean we’re needy
The challenge for many of us is to ask for support in the first place. We belief that having needs, means we’re needy. That asking for help, means we’re weak. Making a request, shows we’re incompetent. And some of us have come to believe that we’re unworthy to ask for anything to begin with, that our needs come second place to everyone else’s.
We struggle to see our needs as beautiful, human, and universal. We don’t realize that getting support for our needs, means we’ll be happier. And that when we are happier, we are so much more giving and less self-centered. We see asking for support as an expense to others, not an investment in our community.
Seeing needs as beautiful, human, and universal
Imagine a gardener who takes care of a bougainvillea. She doesn’t criticize the bougainvillea for needing eight hours of sun, or very specific amounts of watering, or severe trimming right after the last frost. The gardener supports the bougainvillea with delight, because she knows that if she takes care of the bougainvillea’s needs, it will bloom exuberantly.
We are not bougainvillea’s. We are human beings with a rich, sometimes painful, history. Some of us need support to see our needs as beautiful.
How to find support to see our needs as beautiful
Search for people, communities, and living beings that you feel safe with. It might be your aunt, your mindfulness community, your therapist, God, your dog.
Bring awareness of the acceptance, support, and respect you’re receiving and let this restorative healing experience sink in. Connect to your physical sensations, feelings, needs and take a deep breath.
Once you have experienced that your needs matter, ask someone you trust for help, even if it is just for a simple ask.
Celebrate that you did! Whether or not your request got support, you took a step to live the life you really want, with yourself and others.