Unfortunately, we usually hear them as a message of wrongness of us, of who we are in our core being. We take the message personally and defend or doubt ourselves, or we withdraw within.
It is often easier to hear criticism, blame, and judgment from a stranger, from someone who is not that close to us. As soon as the message comes from someone who matters to us and the issue is tied to our sense of self-worth, we struggle.
Empathy with a partner, dear friend, or sibling when they express blame, judgment, or criticism is harder, because they are more important than a stranger. Their opinion of us matters more than the opinion of someone we don’t care about. We spend so much time with them, that they become our main strategy to meet our needs for love, acceptance, belonging: essential needs for our human existence.
David Schnarch talks about differentiation as “your ability to maintain your sense of self when you are emotionally and/or physically close to others-especially as they become increasingly important to you.” Differentiation would be very helpful to hear hard-to-hear messages more easily. Unfortunately, differentiation is not something that’s being taught at school.
I offer two tips that can help you reach enough differentiation to hear hard-to-hear messages without too much upset.
Localize the criticism
Translate the negative message about you as a person into an event that is localized in time and place. Transform an evaluation of you as a person, into feedback about something you did. It is about, for example, the fact that you left without saying goodbye yesterday afternoon, instead of being judged as a cold and uncaring person. When you help your loved one distinguish between you and your behavior, it is easier to empathize with what they are trying to say.
Guess feelings and needs
We experience our shared humanity at the level of feelings and needs. We all know what it is like to feel sad, lonely, angry, disappointed, scared, ashamed, embarrassed. We all have needs for acceptance, love, support, understanding, safety, reassurance, connection, belonging, play, autonomy. When we move beyond the details of the story into the depth of feelings and needs, we develop a sense of understanding. We might even ask questions to better understand the other one: “Tell me what saying goodbye means to you?” “What rituals did your family have around saying goodbye?” “In an ideal situation, what would saying goodbye look like?”
I am pretty sure that these two tips help you to hear your spouse, child, co-worker share their hard-to-hear-message with more acceptance, compassion, and understanding.
You want help to listen with empathy to hard-to-hear messages? Contact me 512-589-0482 for a free, discovery session to see how I can help.