Helping Nonprofit Leaders Transform Conflict

Leadership Coach and Mediator

GiraffeMy friend is unhappy at work. She wants her boss to understand her troubles and acknowledge their shared responsibility in the problems. She hopes this will inspire him to support her finding a position where she will be seen and appreciated for her qualities.

Current conversations haven’t helped. She wants my advice how to proceed.

I tell her that I would start with “Beginning Anew”, and use feelings and needs language. As I talk, I notice that she grows quiet. I ask her how this idea lands with her.

It doesn’t. At all. She is sick and tired of having to listen first, of being the empathic and compassionate one. So far it turned out that her listening ended any conversation. The other responds to her accurate reflections of feelings and needs with “Exactly, that’s it” and walks away. No interest in her experience. No intention to include her needs.

I understand my friend.

Listening is just another strategy for connection. Reflecting feelings and needs can help to establish trust and understanding.

And it might not be sufficient.

Nonviolent Communication is not very nonviolent if it sustains an imbalance in resources. It is not very nonviolent if it excludes the needs of some and emphasize the needs of others. It is not very nonviolent if it silences the have-nots and favors the haves.

Sometimes we need self-expression as a strategy for connection. Sometimes we need to “scream in giraffe” (a term coined by Marshall Rosenberg) to be heard. Sometimes we need to take action to make sure all needs are included, also ours. Peace, connection, understanding are not possible if not all needs are supported.

Let’s practice using NVC to express our anger and unmet needs AND maintain connection. Let’s practice using NVC to support ALL needs. Let’s practice using NVC to awaken our awareness that our needs are interdependent, and that none can be happy if not all are happy.

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You want to learn to scream in giraffe? Contact me 512-589-0482. I would be excited to work with you!

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